In compliance with Royal Decree 1906/99 of December 17, which regulates electronic contracting with general conditions, and the Law of Retail Commerce (Law 7/1996 of January 15, modified by Law 47/2002 of 19 December) as regards the provisions on distance sales in articles 38 et seq., Quart Minvant SCP informs:
The purchases made in Quart Minvant SCP are subject to the general conditions of purchase contained in the page at the time of placing the order. The formalization of an order entails the complete acceptance of each and every one of the contracted conditions exposed. The present conditions of purchase have been exposed in good time, in accordance with the current legislation.
1. PURCHASE PROCEDURE
Both parties expressly declare that the acceptance of the purchase of the product by the CUSTOMER is carried out by following the purchase procedure described on the website. The fact of filling in online or by phone all the steps described for the process of purchase of a product by the CLIENT implies the full and express acceptance of these general conditions.
The contract will be formalized from the date that the CLIENT manifests its compliance with the present conditions, if applicable, those published at the time of purchase, through the input of the data requested in the purchase process, and a CUSTOMER confirms the purchase made. The confirmation of the client can be made on the website.
The price that is indicated at all times next to the product includes VAT and does not include handling and shipping costs, if any.
The handling and shipping costs will be borne by the customer and will be specified in the basket of the purchase and the order.
Quart Minvant SCP reserves the right to unilaterally modify the prices of the products without need of prior notice. All transactions that are formalized before the modification are regulated by the prices in force at the time the order was placed. Quart Minvant SCP does not guarantee the price offered in this order for more than five days from its date, (if in four days Quart Minvant SCP had not received the payment) by the means indicated, the price may be modified.
The lack of payment implies the impossibility of the customer to access the requested product. (Failure to receive the full amount by Quart Minvant SCP, in any case impossible to send the same).
Once the payment has been verified, Quart Minvant SCP will initiate the processing of the order. Payment methods accepted are:
- Transfer or deposit into account.
After receiving the payment corresponding to an ORDER, Quart Minvant SCP will proceed to issue and send the INVOICE together with the order to the address indicated by the customer.
When the amount of a purchase has been charged fraudulently or improperly, using the name of a payment card, the holder of the card may request through its bank, the cancellation of the charge to Quart Minvant SCP provided that the prior proof Filing a complaint on these facts. The refund of the amount of the same will be done by means of a written complaint, which will have to accompany the documents (complaint) that prove the loss or theft of the card with which the payment was made. However, if the purchase had actually been made by the cardholder and the demand for refund is not due to having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding position, this , Shall be liable to the seller for compensation for the damages caused as a result of this annulment.
Quart Minvant SCP will try to deliver the products in the same way as they appear on the web. Both the descriptions of the products on the web as well as the photos are merely informative and descriptive, having no contractual value. Quart Minvant SCP, without incurring any liability, may also vary these, in a non-substantial manner without altering the description of the product as well as the qualities and ordinary uses expected of it.
If you are not sure of the information, compatibility or description of a product please contact us through our email or telephone customer service.
5. PRODUCT DELIVERY
If a purchase of several products is made, the shipment will be made only once and when Quart Minvant SCP tends all the products in its store. The products of the same order will not be shipped, with an established shipping cost, in several partial shipments, as this would increase these shipping costs.
The delivery deadlines that appear in the web or in the tabs of the products are not binding and Quart Minvant SCP will try as much as possible its fulfillment.
The order will be sent to the address provided by the customer.
If your package is returned to us by a missing recipient, in the end, by mistake, by not correctly specifying the address or not picking up the package, to re-dispatch your order, you must reimburse the shipping costs.
In the case of making an order of various articles with different availabilities, the term that will be taken into account for the sending, is the one of the longest forecast.
In exceptional cases, Quart Minvant SCP reserves the right to disaggregate the order, sending the available articles and leaving pending a second shipment, items not available. In this case, the second shipment is made at no additional cost to the customer.
Quart Minvant SCP is not responsible for the causes of force majeure that may lead to a delay in the delivery of the product, but undertakes to ensure its resolution as quickly and efficiently as possible.
Likewise, Quart Minvant SCP will not be responsible in case of loss, sending to an erroneous address or delay in the delivery of a shipment.
After the terms expressed, no claim will be accepted against Quart Minvant SCP on the state that delivered the products sent.
6. RETURNS AND DEFECTIVE PRODUCTS
If in spite of the checks carried out, any product is defective, or a shipment is erroneous, its return or change will be admitted provided that it is communicated within a period of no more than 15 business days (According to the Retailing Law (Directive 97/7 / EC)) from the date of receipt, and must do so in writing through the contact form or e-mail address detailed on the website, expressing the causes of the Claim clearly and if you want a product change or return.
Product defective, erroneous or with incidents in the transport.
In the event that the return is attributable to Quart Minvant SCP, you must send the product to our address, to be able to check the status and the problem of it. We will bear the costs of this return (the form of shipment will be previously agreed with Quart Minvant SCP).
In the event that the defect arises from an incident in the transport (broken packaging, lack of products or deteriorated), it must be communicated within 24 hours of receipt through the contact form or e-mail address detailed in the Web.
Quart Minvant SCP, undertakes to change the item or articles affected by others of the same or higher value, at no cost to the customer.
If, after receiving the product, the customer gives up his purchase, the cost of transporting the return will be borne by the customer and the purchase amount will be paid by the same system in which he made the payment.
No refund will be accepted if it has not previously been notified (refunds due will not be accepted) and accompanied by a copy of the purchase invoice. The acceptance of the same will be communicated to the client through email. Returns of products that have a defect due to poor handling of the same or are not delivered in their original packaging if there is one will not be accepted.
After 15 days from the date of receipt of the goods, NO refunds of any kind will be accepted, regardless of the reason.
Neither returns of samples of damaged products or products, used products, stains, etc. are allowed.
After 15 working days from delivery, in which the customer can return an order to Quart Minvant SCP, or request a change because a product is defective, the customer must go to the warranty.
All products have a guarantee according to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
This warranty must be managed directly with the manufacturer of each product, so Quart Minvant SCP will provide any additional information requested by the customer, through the contact form or detailed e-mail address on the web.
The products are out of warranty for the following reasons:
-If they have received, once delivered to the customer, some deterioration poer external events, accidents, poor follow-up instructions or change in electrical stresses.
-If they are damaged by an incorrect configuration, bad manipulation or installation by the customer.
- If there is a fault caused by a component not supplied by Quart Minvant SCP.
-Products not supplied by Quart Minvant SCP in addition to those supplied by Quart Minvant SCP are not guaranteed.
-If general conditions imposed by a manufacturer for a product so indicate.
For any clarification on these general conditions of sale or for any other legal consultation related to Quart Minvant SCP, the CLIENT has at your disposal the following address:
Quart Minvant SCP.
Plaça de l'Oli, 13.
43800 Valls, (Tarragona)
9. APPLICABLE LAW
In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that will know the matter will be the ones that have the applicable legal regulations in the matter of competent jurisdiction, In the case of final consumers, to the place of fulfillment of the obligation or to the place of purchase of the purchaser.
In the event that the buying party has its domiciliy outside Spain, or in the case of a sale made by a company, both parties submit themselves, expressly waiving any other jurisdiction, to the Courts and Tribunals of Valls.
These General Conditions of Contract are updated as of 01/20/2016.